- Your time is valuable. Think email first! Email is the most efficient way for everyone to communicate. Put it this way: how long does it take call with a question, sit on hold, and then wait for an answer? Even though we’re primarily digital, things do take time. That means someone is likely to listen to hold music. Sound like fun? Now consider how long it takes to send an email. We guess you’ll spend much less time dashing off a quick email to us than calling. So save yourself the time and always email first! And don’t forget! If you’re just looking for a simple update, your closing’s compete status is available here!
- Choose your subject line wisely! A good subject line tells your reader what your email is all about, so it’s a nifty idea to be as descriptive as possible. Good subject lines? Things like “123 Main Street: closing time.” “456 Main – payoff information.” “789 Elm Blvd docs.” Not so good subject lines? “my closing.” “from jane smith.” “doc.” The most not-so-good subject line? Just leaving it blank.
- Use the reply button! If your first thought upon getting an email from us is “well, I should just give them a call about things,” then you should probably reconsider. By the time you get an email from us, we’ve already moved on. It’s not you, it’s us. We’re sorry. We’ve grown. Seriously, though. We work on a lot of different closings and send out hundreds of emails every day. Phone calls that start with “I just got this email” lead to conversations about what the email is about and more. But when you use the reply button, all of that is already in the message itself, the message is sent directly to the person who emailed you, and there’s a written record of everything. So be smart! Just reply!
Harlan Florence is an Atlanta-based boutique law firm that believes there’s a better way to handle your real estate closing. We’d love to work with you. Contact us today, and let’s see what we can do together.